Terms & Conditions
These Terms apply between you, the user of this website, and JPL Facilities Limited (company number: 15980624), trading as MultiCerts, with its registered office at First Floor, 85 Great Portland Street, London, W1W 7LT (“MultiCerts”, “we”, “us” or “our”), the operator of this website.
Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of our website. If you do not agree to be bound by these Terms, you should cease using our website immediately.
Information Provided
The information contained on our website is provided by MultiCerts for general guidance and is intended solely to offer users information of interest. It is not intended to replace or serve as a substitute for professional advice, consultation, or services.
Privacy
For the purposes of applicable data protection legislation, MultiCerts will process any personal data you have provided to us in accordance with our Privacy Policy, available on our website or upon request.
If you have provided MultiCerts with personal data relating to a third party, you confirm that (1) you have obtained all necessary consents and notices to lawfully transfer such data to us, and (2) you have informed the third party of our Privacy Policy or provided them with a copy. You agree to indemnify MultiCerts against any liabilities, penalties, fines, or costs arising from your non-compliance with these requirements.
Supplementary Terms of Service
Pricing and Payments
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All prices are inclusive of VAT.
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Services are invoiced at the price in place at the time of your order.
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We reserve the right to modify service details, including prices and availability; however, such changes will not affect orders already confirmed.
Cancellations and Call-Out Fees
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If you are unable to keep an appointment, please contact us on 0800 001 6363 as soon as possible to reschedule.
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Cancellations made less than 24 hours before the scheduled appointment will incur an administrative/call-out fee of £35.00 inclusive of VAT.
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We reserve the right to charge additional fees where the engineer cannot complete the inspection for reasons outside of our control, including but not limited to:
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No access to the property
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Boiler not working
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Incorrect address provided
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No electricity or gas supply
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No access to the gas meter
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These terms also apply to any third parties, such as tenants, who provide access on your behalf.
Allocation of Time Slots
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Appointment slots are allocated as either 8am–12pm (AM slot) or 12pm–5pm (PM slot), Monday to Friday.
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Engineers may arrive at any time within your allocated slot.
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If it becomes necessary to reschedule your appointment, we will endeavour to contact you at the earliest opportunity to arrange a new time.
Acceptable Use
You agree not to use our website or services for any unlawful purpose or any purpose prohibited under these Terms. This includes, but is not limited to:
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Harassing, abusing, or threatening others
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Infringing upon intellectual property rights
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Uploading or disseminating viruses or malicious software
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Engaging in fraudulent activities
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Publishing or distributing obscene or defamatory material
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Inciting violence, hatred, or discrimination
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Unlawfully gathering information about others
Compliance and Complaints
Whilst we are under no obligation to monitor content, we reserve the right to monitor and, if necessary, disclose your information or submissions to comply with legal obligations or protect our interests.
If a complaint is received regarding your use of the website, we may, at our sole discretion, restrict, suspend, or terminate your access without notice.
Disclaimers
MultiCerts makes no warranty or representation that our website will meet your requirements, operate uninterrupted or error-free, or achieve any specific result. The website and services are provided "as is" and your use is at your own risk.
No part of this website is intended to constitute professional advice, and no reliance should be placed on it.
Availability of Our Website
We make no guarantee that the website will be free from defects or faults and accept no liability for any disruption or non-availability resulting from external causes including, but not limited to, equipment failure, communications network failure, power failure, natural disasters, or acts of war.
Termination
We may suspend, restrict, or terminate your access to our website at any time, without notice, if you breach these Terms or if it is necessary to protect the operation of the website.
Limitation of Liability
To the maximum extent permitted by law, MultiCerts accepts no liability for any direct, indirect, consequential, or special loss or damage arising from your use of the website.
Nothing in these Terms shall limit or exclude liability for death or personal injury resulting from our negligence or fraud.
No Waiver
Failure by either party to exercise any right or remedy shall not constitute a waiver of that or any other right or remedy.
Relationship
Nothing in these Terms shall be deemed to create any partnership, joint venture, employment, or agency relationship between you and MultiCerts.
Reverse Engineering and Security
You agree not to:
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Attempt to reverse engineer, disassemble, or otherwise tamper with any code or software from our website.
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Breach the security of our website through unauthorised access or interference.
Intellectual Property
All content included on this website, unless uploaded by users, is the property of MultiCerts or its licensors. By using the website, you acknowledge that such material is protected by applicable UK and international intellectual property laws.
You may not reproduce, copy, distribute, store, or reuse material without express written permission.
Previous Terms and Conditions
In the event of any conflict between these Terms and any previous versions, the provisions of these Terms shall prevail unless expressly stated otherwise.
Notices
All notices should be sent either by post to our registered office address or by email to info@multicerts.com. Notices sent by post are deemed received three business days after posting; notices sent by email are deemed received on the same business day if sent during business hours.
Severance
If any provision of these Terms is found to be unlawful, invalid, or otherwise unenforceable, that provision shall be severed and shall not affect the validity and enforceability of the remaining Terms.
Law and Jurisdiction
These Terms, and the relationship between you and MultiCerts, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Effective Date
These Terms are effective as of 11th November 2025.
