Frequently Asked Questions

Below you will find our most frequently asked questions and queries for each of our service categories. Any other questions that are not covered, please get in touch on 0800 001 6363 or via the contact form below.

Landlord certificates are documents that landlords must obtain before letting a property. These include an EICR (Electrical Installation Condition Report), Gas Safety Certificate (CP12), and an EPC (Energy Performance Certificate).
You will need a Gas Safety Certificate (CP12), an EICR (Electrical Installation Condition Report), a PAT test (recommended but not legally required), and an EPC (Energy Performance Certificate).
An EPC is valid for 10 years, a Gas Safety Certificate is valid for 1 year, and an EICR is valid for 5 years.
Yes, a carbon monoxide alarm is required in any living space that has a fixed combustion appliance, excluding gas cookers.
The tenancy agreement should grant access for safety inspections. Landlords should follow HSE recommendations: leave notices, provide contact details, write to the tenant emphasising legal requirements, and keep records of all communication.
Certificates and reports are usually delivered within one working day. They are also available to view and download in your online dashboard.
Yes, we will call or text you when the engineer is approximately 30 minutes away.
We cover London and the surrounding counties..
Yes, simply provide your tenant's contact details and we will handle the rest.
Yes, we will notify you when your certificates are due to expire and help you get them rebooked.
We offer AM (8-12) and PM (12-5) slots with 30-minute notice before arrival. Exact arrival times cannot be guaranteed, but the team will always try to accommodate your schedule.
All of our engineers are fully qualified, vetted and registered with the relevant governing bodies.

Our coverage area

Services across London and surrounding counties.

Check if we cover your postcode.

Reach Us

167-169 Great Portland Street, London, W1W 5PF

Live chat

To chat with us, open your phone camera and scan the QR code.

Contact us!

Get in touch with our team for clear advice, reliable support, and a quick response.

Reach Us

167-169 Great Portland Street, London, W1W 5PF

Live chat

Contact us!

Get in touch with our team for clear advice, reliable support, and a quick response.

Reach Us

167-169 Great Portland Street, London, W1W 5PF

Live chat

To chat with us, open your phone camera and scan the QR code.

Contact us!

Get in touch with our team for clear advice, reliable support, and a quick response.

Multicerts Logo

Property certificates and services across London and surrounding counties.

© JPL Facilities Limited trading as MultiCerts 2026

Multicerts Logo

Property certificates and services across London and surrounding counties.

© JPL Facilities Limited trading as MultiCerts 2026

Multicerts Logo

Property certificates and services across London and surrounding counties.

© JPL Facilities Limited trading as MultiCerts 2026